FAQs

Why I can not upload photos?
1.Please insure that your internet connection is stable.
2.The size of picture is too large, or the formate of picture is not compatible

Why my payment can not go through?
If you are using credit card
1.You do not have sufficient balance
2.You fill in wrong card number or cvv number
3.Your payment has been blocked by your bank, please confirm this transaction with your bank.
If you are using Paypal
Your card is associated with a specific PayPal account, and you're not logging in with that particular account.
Your card was associated with a PayPal account that has since been closed.
You've linked the card to a PayPal account, but have not yet confirmed it.
You've exceeded your card limit with the PayPal system.
Your email address is raising a red flag in PayPal's system.
Your browser is not accepting cookies. You should clear any existing cookies and try again.

How to choose express delivery?
Please contact icreatife@icreatife.com for further information.

What if I fill in wrong information(shiping address/receiver name)?
1.Within 12 hours, please contact us via icreatife@icreatife.com, we can change the information for free.
2.after 12 hours, and your order has already been shipped.Please contact us via icreatife @icreatife.com, you need to pay the re-shipping fee.

What if I purchased wrong case mode?
1.Within 12 hours, please contact us via icreatife@icreatife.com, we can change the information for free.
2.after 12 hours, and your order has already been shipped.Please contact us via icreatife@icreatife.com, you need to pay the re-shipping fee.

How do I apply for refund?
Please contact our customer service via icreatife@icreatife.com

Why I did not receive confirmation email or track&trace code?
1. Please check your junk mail
2. Send email to icreatife@icreatife.com with your payment proof or order number

Why I did not receive my order after 15 working days?
1.If there is no update of your order, please contact us via icreatife@icreatife.com. We will arrange to resend your order.
2.For further questions about shipping, please read our terms of shipping.